General FAQs


Filter By ...

How Can I Make Payments On My Obligation?

Phone Payments You may conveniently pay your account over the telephone by calling 804-545-2500 (option 2) or 703-880-1072 (option 2) with the assistance of one of our representatives.  Please note that a convenience fee will apply. Online Payments Online payments can...

Should I overnight my payment?

It is up to you to determine how to best send payment. If you want to track your payment, we recommend using priority mail rather than certified mail. Priority mail registers and tracks when the mail is received by the post office and delivered to the TACS post office...

How long does it take for my payment to post?

If your payment is made via the mail, once the payment is received, it could take up to 48 hours to post with TACS.  If your payment is made by a credit card or e-check it should be posted within 24 hours. It will take longer for the payment to be credited by the...

I sold my car or I moved why am I getting a letter from your office?

You are in receipt of this letter because there are still outstanding issues with the taxes.  If you sold a car or moved, then you will need to contact the county/city of the debt and discuss with them the billing.  It is important that you follow-up with TACS because...

What is this bill for?

If TACS is sending you a letter, it is typically because a debt is owed to a county or city in the state of Virginia. We collect for Personal Property tax, Real Estate tax, Utility and misc. fees. To find out the specifics of the debt you will want to call the number...

Can I look at my account online?

No, we do not provide online access to account information.  If you use our Official Payments site and register for an account, you may see past payments made, but no specific tax account information is provided online.

How can I pay my account?

We offer a number of convenient methods to pay your bill.  You can pay online by clicking here.  We also accept Visa/Mastercard/Discover/Echecks over the phone by calling 804-545-2500 and speaking with a representative.  You can mail your payment to TACS at P.O. Box...

Does TACS Report Accounts to the Credit Bureaus?

As a general rule, TACS does not report accounts remitted for collection by our government clients to the credit bureaus.  In the event, however, that judgment is procured in a court, credit bureaus may discover this public record and report the same.